Return and Refund Policy

CANCELED ORDERS:

All canceled orders will incur a 5% surcharge.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There will be a 20% restocking fee on ALL RETURNS. Items must be in store-bought condition with all accessories included (spikes, wrench, shoe bag, original box, etc.) No markings, alterations, or modifications. Items deemed to be returned in used or un-sellable condition will not be accepted and returned back to you, at management's discretion.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

DO NOT RETURN DROP-SHIPPED ITEMS TO THE MANUFACTURER, CALL US TO ASK WHERE TO SEND IT.
We cannot be responsible for items lost due to incorrectly shipped returns. You will not receive credit unless the item is returned to us.

To start a return, you can contact us at info@trackbarn.com. If your return is accepted, we’ll send you instructions on how and where to send your package. We do not pay for return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@trackbarn.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable/refundable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific article.

There is a 7-day grace period for changes on custom gear orders. Once it is sent to production we can not alter your order any further.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If an order is cancelled after artwork is complete but before production begins, a $25 artwork fee will apply, along with the 5% surcharge. Team store art fees are non-refundable.