Return and Refund Policy
Last Updated: March 30, 2025
Order Cancellations
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All canceled orders will incur a 5% processing fee.
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If an order is canceled after artwork is complete but before production begins, a $25 artwork fee will also apply.
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Team store artwork fees are non-refundable.
Custom Items Policy (Team Gear, Logos, etc.)
All custom-made items, including those with team logos or personalized details, are non-refundable and non-returnable unless there was an error on our part during production.
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If we make a mistake, we will fix it as quickly as possible.
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There is no grace period on custom orders.
Once a custom order is placed and payment is submitted, you are confirming that all details (sizes, spelling, colors, etc.) have been reviewed and approved. By completing the purchase, you consent to production and understand that the order is final.
Size Selection Disclaimer (Team Stores)
We cannot offer returns or exchanges for incorrect sizes on custom or team store orders. Please be extra diligent when selecting your sizes before checking out.
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Best practice: If you order the wrong size, try to sell the item to a teammate and place a new order.
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Team stores are typically only open for two weeks at a time, so ordering the correct size is critical to ensure your gear arrives by the start of the season.
Return Eligibility (Non-Custom Items Only)
We accept returns within 30 days of delivery for non-custom, non-sale items. All returns are subject to a 20% restocking fee.
To qualify:
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Item must be unworn, unused, with tags, and in original packaging
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Must include all original accessories (spikes, wrench, bag, box, etc.)
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No markings, modifications, or visible wear
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Include original receipt or proof of purchase
Items returned in used or unsellable condition will be denied and sent back at the discretion of management.
How to Start a Return
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Email us at info@trackbarn.com to initiate a return.
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If approved, we will send you the return shipping instructions.
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Do not send returns to the manufacturer — especially drop-shipped items.
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We are not responsible for lost return shipments. You must ensure the return arrives back to us for any credit to be issued.
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Customers are responsible for return shipping costs.
Items sent back without approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your items upon delivery and contact us immediately if:
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You received the wrong item
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Your item arrived damaged
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Your product is defective
We will evaluate and resolve the issue as quickly as possible.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
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Custom or personalized items
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Items with team logos or names
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Sale/clearance items
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Gift cards
Exchanges
We do not offer traditional exchanges. To swap an item:
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Initiate a return as outlined above
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Once approved, make a new purchase for the correct item
Refunds
Once we receive and inspect your return, you’ll be notified of the approval status:
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If approved, your refund will be issued to your original payment method.
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Please allow time for your bank or credit card provider to process the refund.